SavvyEats

Connecting individuals who are seeking support for their mental health challenges.

Problem Statment

Challenges

Many individuals struggle with mental health issues but face barriers to accessing support, including stigma, long waiting times for professional help, and the desire not to burden friends or family. There's a critical need for a more accessible, immediate, and non-judgmental support system.

Solution

  • Matches users based on their current emotional state and desired support type.

  • It features chat options (one-on-one, group)

  • Educational resources about mental health

  • Self-assessment tools to guide users toward appropriate help.

You pick a primary emotion, preferences for the match and write your reason

The algorithm matches you with someone fitting based on your inputs

You get to talk with someone feeling similar emotions as yours at that moment

Emphasize : User interview

Current Situation Overview:

  • High prevalence of mental illness across all age groups.

  • Extended waiting periods for professional help

  • Many people experience difficult emotions that do not necessarily qualify for a clinical diagnosis.

Contributing Factors:

  • Work-related stress leading to long-term exhaustion.

  • Significant life changes (e.g, divorce).

  • Substance abuse and other personal challenges.

Challenges Faced by Individuals:

  • Hesitancy to seek professional help believing their issues are not serious enough.

  • Reluctance to burden family members with their mental health concerns.

  • Lack of awareness about mental health and available support options.

Need for Supplementary Support:

  • A supplemental support system is needed alongside existing care.

  • This support should be accessible, offering help to those in need promptly.

  • Aim to prevent the escalation of mental health issues to more severe conditions requiring clinical intervention.

Define: User pain-points

Ideation: Wished state in form of scenarios

Design: Style guide & Interactive prototype

Test: Main changes from the feedback

  • The text "Your selected emotion: Example" was added to provide clarity for users.

  • Before this change, the chosen emotion would disappear and cause confusion

  • Selected emotions and the reasons behind them for matched individuals are shown.

  • Users would find it easier to decide to chat with someone this way.

  • Keep chats active for 24 hours before entering a paused state.

  • Previously, users could immediately "unmatch" after chatting, which could be emotionally taxing.