NotAlone
Connecting individuals who are seeking support for their mental health challenges.
Problem:
Barriers to accessing mental health support due to stigma, long wait times, and a lack of accessible, immediate resources.
Solution:
Provide a supportive platform that connects users with personalized mental health resources and real-time chat options.
The algorithm matches you with someone fitting based on your inputs
You pick a primary emotion, preferences for the match and reasoning
You get to talk with someone feeling similar emotions as yours at that moment
Emphasize : User interview
Define: User pain-points
Ideation: Wished state in form of scenarios
Design: Style guide & Interactive prototype
Test: Main changes from the feedback
The text "Your selected emotion: Example" was added to provide clarity for users.
Before this change, the chosen emotion would disappear and cause confusion
Selected emotions and the reasons behind them for matched individuals are shown.
Users would find it easier to decide to chat with someone this way.
Keep chats active for 24 hours before entering a paused state.
Previously, users could immediately "unmatch" after chatting, which could be emotionally taxing.