NotAlone

Connecting individuals who are seeking support for their mental health challenges.

Problem:

Barriers to accessing mental health support due to stigma, long wait times, and a lack of accessible, immediate resources.

Solution:

Provide a supportive platform that connects users with personalized mental health resources and real-time chat options.

The algorithm matches you with someone fitting based on your inputs

You pick a primary emotion, preferences for the match and reasoning

You get to talk with someone feeling similar emotions as yours at that moment


Emphasize : User interview

Define: User pain-points

Ideation: Wished state in form of scenarios

Design: Style guide & Interactive prototype

Test: Main changes from the feedback

  • The text "Your selected emotion: Example" was added to provide clarity for users.

  • Before this change, the chosen emotion would disappear and cause confusion

  • Selected emotions and the reasons behind them for matched individuals are shown.

  • Users would find it easier to decide to chat with someone this way.

  • Keep chats active for 24 hours before entering a paused state.

  • Previously, users could immediately "unmatch" after chatting, which could be emotionally taxing.